Now let me start off by saying I have always had a great experience when dealing with these guys until now.
I wanted to purchase this jacket
Well motorcycle superstore has is on sale for $189.99, but sportbike trackgear.com has the same jacket on sale for $171.99. Thats $18...Now I went to the motogp last week and the motorcyclesuperstore booth had these banners and coupons they were giving out and they gave me a $20 coupon. I asked the rep if they honored price matches with the coupon and he said yes, we match and beat any price out there for the same product, and this promotion can still be used as its our motoGP special.
So of course I naturally go home, send in the price check information to the store and this is what I recieved for a response:
I get an email this morning saying my estimated date of product arrival is 9/6/11 but my product is already ready to ship? So shouldnt that get here saturday if I am paying second day air?
then to top it off I get this second email:
Does this lady not understand the shipping shit going on? Why would I pay $10 for shipping to have it guaranteed delivered on the same day ground was guaranteed? By this point im incredibly livid on the run around im being given, and hey if I am in the wrong place tell me....But I asked the questions and they arent backing what they said they would.
Now I am awaiting a reply....well see what happens but as of right now I will never give them my business again. :banghead::banghead::banghead:
I wanted to purchase this jacket
Well motorcycle superstore has is on sale for $189.99, but sportbike trackgear.com has the same jacket on sale for $171.99. Thats $18...Now I went to the motogp last week and the motorcyclesuperstore booth had these banners and coupons they were giving out and they gave me a $20 coupon. I asked the rep if they honored price matches with the coupon and he said yes, we match and beat any price out there for the same product, and this promotion can still be used as its our motoGP special.
So of course I naturally go home, send in the price check information to the store and this is what I recieved for a response:
WHich I then gently responded with the following:Joshua
That Is a closeout item and does not qualify for a price match unfortunately. the item has to be a regular sale item for it to qualify
Thank you
Tyler Forbes | CS Representative |Motorcycle USA, LLC | Motorcycle Superstore, Inc.
1555 E McAndrews Rd Ste 200 | Medford, OR 97504
Office: 877-668-6872 | Fax 541-227-0046
[email protected]
Website: | Motorcycle News and Motorcycles - Motorcycle USA Motorcycle Superstore - Motorcycle Accessories and Motorcycle Gear
Which I then got this response which I thought was great, and semi scripted:So over $20 you guys would rather pass on a sale and send me to another company to see how well they do business over you guys, a company in which I buy everything from?....I am shocked. I was just at the motogp and your guys advertised "we beat any price online"....but I guess not.
Sent from my iPhone
Now here is where I am getting pissed off...I placed the order last night. I upgraded from ground shipping to two day which I paid an additional $10 for....Josh
I asked my supervisor and since it’s the last one we have in that color and size we can I was just following policy but you can call in and we will match the 171.99 price. The price matches need to be places over the phone with a rep or if you place it online and send me the order number and ill credit you
Thank you
Tyler Forbes | CS Representative |Motorcycle USA, LLC | Motorcycle Superstore, Inc.
1555 E McAndrews Rd Ste 200 | Medford, OR 97504
I get an email this morning saying my estimated date of product arrival is 9/6/11 but my product is already ready to ship? So shouldnt that get here saturday if I am paying second day air?
Which is bullshit because the $20 should come off the 171.99!!!Joshua,
Looking at your order 2076827 the price of the item is 169.99 we are not able to price match since you have applied a coupon to the order and the price match was for 171.99. We cannot price match and item that has a coupon applied to the order.
The item you ordered is also ready to ship.
Sincerely,
Maria Rodriguez | Customer Service Representative | Motorcycle Superstore, Inc.
then to top it off I get this second email:
Didnt she just tell me its ready to ship? Wtf....Now before doing this deal I checked with sportbiketrackgear.com to see if they would honor the coupon from MC super store to earn my business and they said yes when I called in and I told them great ill call back in a bit and place the order. which I didnt and now I wish I had.Joshua,
The eta for the item to arrive to you is 09/06 since we are closed Monday and so is Ups. When we ship the item out that is when we would apply the two day upgrade.
Sincerely,
Maria Rodriguez | Customer Service Representative | Motorcycle Superstore, Inc.
then I recieve this as a response:That is NOT what was discussed sportbike track gear was going to honor YOUR coupon and sell it to me at their price and I gave u guys a chance to match it and keep my business and now that the order is placed you change your mind? That's not right at all I cannot believe it!!!!!!!! I need to speak with a supervisor or something. This is bs! Not to mention ground shipping was the same ship date so refund me on that.. Why haven't you responded to my price match email?
Sent from my iPhone
Joshua,
The price match was approved to price match the item to 171.99 which included Free Ground Shipping.
Now that you have added the coupon the item price is now 169.99 which is below the approved price match of 171.99 Per our price match policy you cannot have a promotion and a price match on the same order.
When you placed the order you selected the two day upgrade shipping for $9.99, this is separate from the price match that was approved.
Since you decided to upgrade shipping to the two day for $9.99 that charge was added to the total. The current total of 179.98 is the correct price.
Sincerely,
Maria Rodriguez | Customer Service Representative | Motorcycle Superstore, Inc.
Does this lady not understand the shipping shit going on? Why would I pay $10 for shipping to have it guaranteed delivered on the same day ground was guaranteed? By this point im incredibly livid on the run around im being given, and hey if I am in the wrong place tell me....But I asked the questions and they arent backing what they said they would.
Joshua Engelby to Maria
show details 9:17 AM (19 minutes ago)
Okay so your basically saying you dont understand what I am saying.
Maria Im sorry your going to get the brunt of this but I was SPECIFICALLY QUOTED BY ONE OF YOUR fellow employee's that they would price match the PRODUCT down to 171.99, which included free ground shipping. SO from that price match I can apply the discount I was given AT THE MOTOGP from YOUR STORE which THEY SAID I COULD DO WHEN I WAS THERE! So I verified it by YOUR EMPLOYEE BEFORE making the purchase. Sportbiketrackgear.com would have sold it to me for the 171.99 and taken an additional $20 off because I had your guy's coupon in order to earn my business, but because I buy all my stuff through you guys I gave you guys an opportunity to match it.
so Let me quote your employee again:
"Josh
I asked my supervisor and since it’s the last one we have in that color and size we can I was just following policy but you can call in and we will match the 171.99 price
Thank you"
Which is a direct quote from Tyler Forbes | CS Representative |Motorcycle USA, LLC | Motorcycle Superstore, Inc.
Not anywhere in the email does he say I cant add any coupons or promotions, he specifically says they will price match due to the special circumstances.
Now my other gripe is why the HELL would you guys charge 9.99 for upgraded shipping from ground to two day....but it still get there the same day ground quotes it? What kind of stupid deal is that? Thats why I asked for my money back on this the shipping. Im about ready to call into your store and tell em to give me all my money back and refund the order and Ill never give you guys my business again. I belong to a very large and reputable motorcycling forum as an moderator and you guys will be receiving a very harsh review unless you correct and rectify this situation. I suggest instead of reading your policy hand book while writing me back, that you supersede that thought and get one of your supervisors to handle this situation because you guys took advantage and screwed me not only on the price match stuff but now on this shipping! I am absolutely furious right now. I expect a prompt reply.
Now I am awaiting a reply....well see what happens but as of right now I will never give them my business again. :banghead::banghead::banghead:
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