Bad taste-motorcycle super store

[alaskanflyboy]

This weekend is kind of wonky for UPS shipping. Ground will continue all weekend long, but Air is taking the 3-day weekend. After Friday, nothing moves through the UPS Air system until Tuesday. We're two separate entities.

 

[Sparkxx1]

LOL Should have ordered from Jason and bit the bullet

 

[leprecaun jon]

glad i read all of this before giving them my business... i work retail part time aside by my other job... our biggest goal is customer service... sounds like there customer service is not prime. i think ill stick to getting my parts from aether the local shops where i get discounts or ordering from BB.

 

[yellowfz]

Thanks for the heads up , almost ordered from them , glad I didn't .

 

[leprecaun jon]

Thanks for the heads up , almost ordered from them , glad I didn't .

glad i kept the thread alive so everyone could see it once again hahah

 

[2011FZ6R]

Wow, that sucks CC!

I have personally ordered twice from Motorcycle Superstore and I haven't had any problems. Fast shipping, decent prices, and never had a problem

 

[leprecaun jon]

Wow, that sucks CC!

I have personally ordered twice from Motorcycle Superstore and I haven't had any problems. Fast shipping, decent prices, and never had a problem

sounds like as long as you get it right the first time and dont F**k with there customer service everything is fine, but still that customer care and customer focus to satisfy the customer needs to be there regardless i work retail on the side... and if cc woulda came into my store buying a clearance saw marked down to $75 with a coupon... store policy says no... store manager however... he would say yes. i treat my ebay customers like i would treat the customers i deal with at my retail job...what ever i can do to make sure they are happy and willing to come back i will do, sounds like mss doesnt have that same goal.

 

[linkgt]

I only order fluids and motorcycle parts from Motorcycle Superstore as they seem to have an abundance of that. HOWEVER I order ALL of my gear on REVZILLA.COM

I can vouch for them and say that their Customer service is one of the best. Any question you have and they will answer you promptly and kind. I have also notice that they ship items fast as well. Plus they include free shipping on orders over 40 bucks instead of 89 like MS. Also their website layout is easy to navigate.

Best of all they have this program called revzilla cash where you EARN money. It goes as follows:

Spend $100.00 earn $5 TeamZilla Cash
Spend $200.00 earn $10 TeamZilla Cash
Spend $300.00 earn $15 TeamZilla Cash
Spend $400.00 earn $20 TeamZilla Cash
Spend $500.00 earn $25 TeamZilla Cash
Spend $600.00+ earn $30 TeamZilla Cash


Also Anthony does many videos on the products they sell.

Again it's Motorcycle Jackets, Motorcycle Gear, Helmets & Accessories - RevZilla It's the best motorcycle store for gear out there. Hope this helps

 

[Detrich]

revzilla mis-packaged CE back armor i ordered recently. and, it was damaged in shipping pretty badly. but, they sent me a return label, and i'm in the process of getting it exchanged. am just waiting. they seem very responsive in correcting the problem.

 

[madmike]

I will endorse Revzilla any day. If I need something and Revzilla carries it, 100% of the time I buy from them. Love their cash back system (TeamZilla cash), their customer service is phenomenal, I get stuff very fast, and their product reviews and videos are top notch.

I have returned one thing, a set of A* knee guards, because I didn't like them. I asked for store credit because I was going to buy the wife boots from them. The return process was flawless and very fast.

Love that store, me and wife want to ride up there sometime just to visit in person.

 

[Cmltoe]

Hey CC,

Sorry to hear about that experience (2 months after your original post)

I could go on and on about how great sportbiketrackgear.com is. I only order from them since my brother referred me to them. They match anything we find anywhere, assuming they carry it. My bro saw a Rossi 5 Continents AGV helmet for a $100 cheaper, just called them up, no hassle, immediately matched. That's just one of many stories. They don't F around with customer service. I'll even pay a little more for that type of treatment.

I was on the BMW S1000rr forum (I'm getting closer and closer to pulling the trigger) and a guy had purchased gloves from another site and they had a flaw. Sportbiketrackgear sent him replacement parts, free of charge, since he had also purchased things from him. No shipping or anything. And that was to London.......Again, they don't F around IMO.

 

[madmike]

I could go on and on about how great sportbiketrackgear.com is.

Have bougt from them as well. They are my #2 stop. And they carry some stuff that Revzilla does not. Like the line of Knox armor.

 

[FZ6R_Blue]

I have been using superstore for years and never had a problem, i'm surprised it was that bad for you. hope it all gets worked out

 

[Mr Citrus]

I have been using superstore for years and never had a problem, i'm surprised it was that bad for you. hope it all gets worked out

same, from helmets, to jackets, to gloves, I've never had an issue

 

[rjohnson5481]

placed an order at noon today already being report as shipped from SuperStore.

 

[BluePill]

I'm still getting good prices and service from them after 6 or 7 orders.

 

[leprecaun jon]

i have ordered once from motorcycle super store.... and had no bad experiences but after this post was made i never ordered again....i have used bike bandit for everything ( the offer an AMA discount) or ill pick up my stuff local at my buddies shop where i get an employee discount .

 

[BKP]

I've had very good service from these guys... I especially liked that they'll ship new tires to a one of their recommended installers and cover any liability for lost shipment, etc. (cost me $40 to have both my new Michelin PR2's installed and balanced).

Then again, things may have changed since this thread was started which is basically 1-1/2 years ago.

 

[CrazyCawi]

I have ordered since this thread, and have had decent luck so far. But I still heed caution.

 

[Alex6]

They do fine on the items that don't require specific fit/match. The warehouse-UPS-home process is simple and does not require much care.
The problems arise when the part ordered does not for one or another reason matches/fits. Than the customer service cr#ps their pants, because they sit in the office and the ordered items came from the warehouse miles away from them.
If there is an error in description/catalog # - they can't see that from a distance.