Problem with HID retrofit

togle5 · Mar 7, 2014

I got in on the group buy awhile back and just now started riding. I didn't have high beams, but no big deal as I mainly ride during the day anyway. Tonight coming home from work I lost my headlight completely. I check all the connections and everything is good, and all my other lights are working. Any ideas on what could be wrong?

Scott_Thomas · Mar 7, 2014

togle5 said:
I got in on the group buy awhile back and just now started riding. I didn't have high beams, but no big deal as I mainly ride during the day anyway. Tonight coming home from work I lost my headlight completely. I check all the connections and everything is good, and all my other lights are working. Any ideas on what could be wrong?

If you didn't blow the bulb or fuse somewhere then it has to be a connection. It's been a while since I installed mine and I don't remember all the wiring off the top of my head. Best bet would be to get a hold of Chad. Why didn't you have high beams?

togle5 · Mar 8, 2014

The wiring seemed pretty straight forward so I doubt I got any crossed. Its been working for a few days but last night was just random and shut off. And I never figured out why I had no high beams.

Scott_Thomas · Mar 8, 2014

togle5 said:
The wiring seemed pretty straight forward so I doubt I got any crossed. Its been working for a few days but last night was just random and shut off. And I never figured out why I had no high beams.

You got it from Chad, right? I'd drop him a message and see if he can help you diagnose it.

gibbo · Mar 9, 2014

Pending if it's a cheap HID it could have blown get a spare HID and see of it fires up.

Sent from my GT-I9505 using Tapatalk

Riccochet · Mar 9, 2014

My guess is issue with the transformer

togle5 · Mar 9, 2014

I emailed him, just waiting for a response. Checked the fuse and it was good. When I first installed it, there was a lever inside the projector that would move whenever i switched high and low beams. Now the lever doesn't move at all. And how would i go about checking to see if the bulb and transformer were good?

Rabbitman109 · Mar 10, 2014

Like I said, TRS is going to have to field this one, as I am betting that there is something wrong with the ballast. No high beams could be a wiring harness issue, which both things would be totally taken care of, since you are under warranty.

WeatherB · Mar 10, 2014

Email TRS as mentioned... I found that they're very responsive.

leem00 · Mar 10, 2014

togle5 said:
I emailed him, just waiting for a response. Checked the fuse and it was good. When I first installed it, there was a lever inside the projector that would move whenever i switched high and low beams. Now the lever doesn't move at all. And how would i go about checking to see if the bulb and transformer were good?

Of all the people that I have messaged that have Chads/TRS retrofits you are the first to have problems that I know off.

I know that doesn't make it easier for you!

Hopefully TRS can get this resolved quickly for you!

Please post an update if/when things get resolved.... That will help us verify its a good company.

Along with putting others fears at rest.

rstrahs · Mar 10, 2014

This happened to me and all I did was swap out the fuse on my bike. But this was because i tried to do the install without a wiring harness try checking both fuses. One on the wiring harness and the 15amp fuse that regulate the lights on the bike. located next to the battery.

togle5 · Mar 10, 2014

I emailed them yesterday after getting in contact with Chad. I'll give them a few days and see what happens. Both fuses have been checked.

Rabbitman109 · Mar 11, 2014

togle5 said:
I emailed them yesterday after getting in contact with Chad. I'll give them a few days and see what happens. Both fuses have been checked.

Please let me know if you don't hear anything in a day or so, I can help, as I have a rep there and can try to get things moving quicker. Usually best to call, so you can talk to someone. They get roughly 500+ emails a day.

togle5 · Mar 11, 2014

Ok I'll give them a call when I get out of class and give an update.

togle5 · Mar 12, 2014

Got an email from Andrew at TRS. He said to send him a copy of the order purchase and they will see what they can do for me. I got a few test today but I'll find the order tonight and send it to them and see what happens.

togle5 · Mar 15, 2014

Received a response from TRS. They said since I did not purchase directly from them they can't help me.

Scott_Thomas · Mar 15, 2014

togle5 said:
Received a response from TRS. They said since I did not purchase directly from them they can't help me.

Wow, I thought they honored purchased made through Chad.

Rabbitman109 · Mar 15, 2014

That's not right....I guess I'll have to give them a call

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Rabbitman109 · Mar 17, 2014

Just got off the phone with TRS. Not sure who said what they said to you, but I wasn't happy about it. Got it all straight, so please pm me, and we will get you going again. Need to ask some questions, and we will get it straightened out. Sorry for any inconvenience.

leem00 · Mar 20, 2014

togle5 said:
I got in on the group buy awhile back and just now started riding. I didn't have high beams, but no big deal as I mainly ride during the day anyway. Tonight coming home from work I lost my headlight completely. I check all the connections and everything is good, and all my other lights are working. Any ideas on what could be wrong?

We all good yet?

Problem with HID retrofit

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