No test ride. No action on defective brakes that caused a crash. This dealer is crooked and you should file a complaint right away with a consumer protection authority or get legal advise or go to a tv news reporter. Tell the finance co what's going on and your insurance co. The posts on this forum are trying to help you but you have to help yourself too. You are going to have to get aggressive with this unless you are content with waiting forever for nothing to happen while you pay off your loan with no bike.
If it was me, for starters, I would spend all my spare time in front of their driveway (just off their property) with a sign saying that they sell lemons and tell every customer your story and drive away every customer that shows up.
If it was me, for starters, I would spend all my spare time in front of their driveway (just off their property) with a sign saying that they sell lemons and tell every customer your story and drive away every customer that shows up.