Bad Service, CYCLE GEAR

[Gixerhp]

Ok,, a rant here, i ordered something that they had on sale back on the 5th,

Last Thursday i called to check on the order, because it wasn't updated online, and was told it would be done that day.
Well Friday afternoon, still no tracking info, call them again, and i was told it would be shipped on Monday.
Now this morning i receive a email of order cancellation.
WTF this is the second time this has happened to me with Cycle Gear, and all i get for an answer is that the item is not in stock.
Why do they advertise if the items are not in stock.:wtfgun:

 

[MistahT]

I've only ordered online from them twice and had no issues aside from some slow shipping or processing. That said, you have a right to be mad and if I was in your shoes I would be mad too.

Out of curiosity, were you ordering things that were clearance or closeout?

 

[Gixerhp]

I've only ordered online from them twice and had no issues aside from some slow shipping or processing. That said, you have a right to be mad and if I was in your shoes I would be mad too.

Out of curiosity, were you ordering things that were clearance or closeout?

Just things from the sale emails! That why im aggravated, dont list it if you dont have it!

 

[MistahT]

I'm with you

 

[BKP]

I've never ordered online from them (I have two within a short ride -- both of whom order for me, if they're out of stock -- they're commissioned).

Have to say, though... while I don't buy the high end from them (Zilla and MCSS, among others, are just too price competitive) some of the Cycle Gear brand I've bought have worked out remarkably well, and the brand names can't touch the price (i.e.: Sedicio Nero perf leather jacket; Bilt Iron Workers kevlar jeans; Freeze Out/Heat Out, etc.)...

All that said... I agree... if you can't supply it, don't advertise it...

 

[MistahT]

I've never ordered online from them (I have two within a short ride -- both of whom order for me, if they're out of stock -- they're commissioned).

Have to say, though... while I don't buy the high end from them (Zilla and MCSS, among others, are just too price competitive) some of the Cycle Gear brand I've bought have worked out remarkably well, and the brand names can't touch the price (i.e.: Sedicio Nero perf leather jacket; Bilt Iron Workers kevlar jeans; Freeze Out/Heat Out, etc.)...

Have some awesome Sedici Laguna boots... took back some gloves I decided I didn't like over 6 months after I bought them with no receipt, they turned around and gave me a full refund!

 

[Blue-Sun]

I've never ordered online from them (I have two within a short ride -- both of whom order for me, if they're out of stock -- they're commissioned).

Yes, I also have two stores fairly close and have had GREAT customer service at the stores. I don't think I've oredered anything "on-line", but have picked up some great sale items at the store.

I also needed some new visor clips for an ICON helmet. After years of wear, the visor would flip up at highway speeds without warning, when I would turn my head to check for traffic prior to a lane change. After going in the cyclegear store and describing my situation; the cyclegear guy sourced the new clips I needed, ordered 'em up and called me when they came in. Problem fixed... quite happy in their in person sales and customer service.