I've bounced around the LeatherUps, MCStupidStore, KneeDraggers, others. I wanna tell you that Revzilla Rocks. I just went through a helment replacement where I emailed for 2 days with a customer service person who was totally interested in my happiness and satisfaction. Plus -- free shipping. Plus -- the stuff comes in like 2 days by FedEx.
Revzilla Rocks!
- Thread starter mikebaileyvienna
- Start date
Sweet good to knowI've bounced around the LeatherUps, MCStupidStore, KneeDraggers, others. I wanna tell you that Revzilla Rocks. I just went through a helment replacement where I emailed for 2 days with a customer service person who was totally interested in my happiness and satisfaction. Plus -- free shipping. Plus -- the stuff comes in like 2 days by FedEx.
Invader Jim
New Member
I have always been happy with MCSuperstore. Bike Bandit screwed up twice with me in maybe 7 orders over the years but they went above and beyond to fix it.
I have to say too that Revzilla really stands behind what they sell. And, they do everything possible to keep their customers happy.
Earlier this year I bought a pair of SPIDI Carbo 3 gloves from Revzilla. The gloves look and felt good except one thing- the material inside is like sandpaper and kept tearing open the skin on my knuckles after a two hour ride.
I just started wrapped my knuckles with band aides when wearing them after that and I told Revzilla about it. They inquired with SPIDI and didn't get much feedback about this defect. So they gave me a $50 credit to make up for this.
That's good customer service right there IMO...
Earlier this year I bought a pair of SPIDI Carbo 3 gloves from Revzilla. The gloves look and felt good except one thing- the material inside is like sandpaper and kept tearing open the skin on my knuckles after a two hour ride.
I just started wrapped my knuckles with band aides when wearing them after that and I told Revzilla about it. They inquired with SPIDI and didn't get much feedback about this defect. So they gave me a $50 credit to make up for this.
That's good customer service right there IMO...
Bought a helmet from them earlier this year that turned out not to be a good fit for my head. I opted for immediate replacement (which meant that my credit card was charged for the new helmet and then a credit applied for the returned one when they got it.) Replaced with a better alternative within 48 hours. Full credit for the returned helment was applied the day it was received at their warehouse.
And every order over $100 ships free, and they give you extra credits for future use every time you buy something. And to be honest I kind of like the "Hi I'm Anthony with RevZilla TV!" videos. They usually do a really good job of showing the products they offer and explaining the details. (Yeah, they warned in the video that the helmet I got was possibly not the best fit for my head shape, but I had to try anyway. Silly me.)
And every order over $100 ships free, and they give you extra credits for future use every time you buy something. And to be honest I kind of like the "Hi I'm Anthony with RevZilla TV!" videos. They usually do a really good job of showing the products they offer and explaining the details. (Yeah, they warned in the video that the helmet I got was possibly not the best fit for my head shape, but I had to try anyway. Silly me.)
I've spent my mortgage money at least a couple times over, at both Revzilla and MC Superstore... been *very* happy with both. Quick shipping, ease of return, etc.
They both have their little incentives (Revzilla bucks, and MCSS coupons), So, I try to patronize both... (And, if you do your research, sometimes one is having a sale on something the other isn't -- which is why I bought my SMH-5 at Revzilla, along with a visor that MCSS was out of stock on).
Sooo... don't quite understand the "Stupidstore" thing, but I guess everyone has their preferences...
They both have their little incentives (Revzilla bucks, and MCSS coupons), So, I try to patronize both... (And, if you do your research, sometimes one is having a sale on something the other isn't -- which is why I bought my SMH-5 at Revzilla, along with a visor that MCSS was out of stock on).
Sooo... don't quite understand the "Stupidstore" thing, but I guess everyone has their preferences...
Yah. I shop at Motorcycle Superstore quite a bit and i like them too. I also shop at SBTG too. But, I've noticed that SBTG often takes a little longer to ship and they only give % refund + store credit for some returns. So I have to be careful what I order from them. They have great video reviews too.
you should make a weekend trip to the Philly store, meet the owner, try on lots of stuff. They only have a small showroom with stuff (ok, bigger than most shops around here), but they have a huge warehouse and will grab you whatever they have in stock to try on. I also highly recommend Bob's BMW. Can't beat going to the physical store and trying stuff on and getting good advice.
adidas01kg
New Member
+1 for Revzilla. They make some great products and sell many other popular brands. Most of my stuff has come from there, especially all my leather stuff. If you get a chance go to the store in Philly. Everyone there is very helpful and they have all the sizes you would ever need to try on. Plus the more you by the more store points you get.
I've also done a bit of shopping with many vendors. Don't think I've ever had a problem with anybody from kneedraggers to new enough (motorcycle gear.com) to MCSS to bike bandit and revzilla. Customer service from revzilla is awesome, and living in Philly, I can just go to the store so no wait time for my purchases! Speaking of which, I need to stop by there next week to pick up some chain cleaner...
so, what makes the difference?
Online places are NOT all the same, though the prices are usually pretty much the same. After dealing with many of them, here's a checklist...what do you think?
Online places are NOT all the same, though the prices are usually pretty much the same. After dealing with many of them, here's a checklist...what do you think?
- speed from order to delivery
- selection and variety
- free shipping
- 'tude toward returns
- reviews that are numerous and not BS (RevZilla has video demos and reviews of just about everything they sell)
- customer service and advice